IT@Sam Service Desk

Blog Moved!

2011-03-22T08:19:00.003-05:00

Hello Everyone,In order to gain functionality, we have relocated our blog to http://shsuservicedesk.wordpress.com. Please find us there and update any RSS feeds you may have set up for us. We will leave this blog available for a little while longer, but will be deleting it soon.Thanks,SHSU Service Desk Team

“Instant” Communication

2011-02-28T11:11:00.000-06:00

Do you need a quick method to communicate with your co-workers? You have the option of using Jabber as an instant messaging client. To install the software go to Start > All Programs > SHSU Program Installation Menu and click on the Add button next to SHSU Jabber Client. Once it’s installed, you can use our guide for setup instructions on the Technology Tutorials site.

Personal Web Page

2011-02-21T19:50:00.002-06:00

Did you know… That you can create a web page through your SHSU computer account? By using the “_website” folder on your S drive and the website editing software available on campus computers (i.e. Adobe Contribute or Dreamweaver), you can upload videos, pictures and other content to your own personal web page. Check these sites for more details:Create Website using Adobe Contribute Create Website

WAN Update 2/16/11 @ 1:20pm

2011-02-16T13:24:00.001-06:00

As of 1:20pm, our Internet connection has been restored.

WAN Update 2/16/11 @ 11:22am

2011-02-16T11:21:00.000-06:00

AT&T is still working on the problem. There appear to be multiple issues which is complicating and delaying resolution. Still no ETA.

WAN Update 2/16/11 @ 9:45am

2011-02-16T09:44:00.000-06:00

SHSU's Internet connection is still down. AT&T is still working on the problem. There is no ETA.

WAN Update

2011-02-16T07:38:00.002-06:00

SHSU Internet connection is down. We have been working with AT&T and our Internet provider to try to resolve the problem. You should be able to communicate with others on campus, however, Internet and email outside of campus are not available.Our current estimate from AT&T is that service should be restored in about 45 minutes. Please stay tuned for additional updates.

Wide Area Network Down

2011-02-15T18:56:00.001-06:00

The WAN is down for SHSU. Any websites outside of the shsu.edu domain will not be available. AT&T is working on the issue. Alternately, if you are off campus trying to get to the SHSU website or remote servers you will not be able to reach them at this time,

Campus Notice

2011-02-15T08:40:00.001-06:00

A chemical spill has occurred in the Chemistry and Forensic Science Building. No injuries have been reported. By safety code and to ensure the well being of those on campus, the building has been evacuated. Appropriate authorities are on the scene, and the building will be shut down for several hours.

Inclement Weather Update for 2/9/11 and 2/10/11

2011-02-09T12:57:00.004-06:00

Due to icy conditions in the Huntsville area, SHSU will close at 3 p.m. Wednesday (Feb. 9) and will re-open at 10 a.m. on Thursday (Feb. 10).SHSU Wednesday night classes on the Huntsville campus, at The University Center in The Woodlands, and University Park in Tomball are cancelled.Listed below are adjusted hours for the following operations:Dining facilities –Belvin - Close at 7 p.m. Wednesday;

Campus Update

2011-02-04T09:53:00.001-06:00

Classes and offices will be closed all day today Friday February 4th.Dining facilities will be open Friday during regularly scheduled hours with some retail food operations open.The Health and Kinesiology Center will be open Friday from 11 a.m. until 8 p.m.The Lowman Student Center will be open Friday afternoon.Newton Gresham Library will be closed Friday and will open Saturday with normal

Computing Systems Downtime Notice

2011-02-04T09:09:00.001-06:00

FAMIS and Cognos will be unavailable between 6 and 10 p.m. on Friday, 2/4 for priority maintenance.

Campus Update

2011-02-04T05:31:00.000-06:00

SHSU will delay classes and opening offices until noon Friday, Feb. 4.

Computing Systems Downtime Notice

2011-01-20T16:50:00.001-06:00

On Friday, January 21, the T and S drives may be intermittently unavailable between 6 and 9 p.m. for system maintenance.On Friday, January 28, ERP systems including SamWeb, Sam Menu, Banner, Nell and My Sam Portal will be unavailable between 6 p.m. and midnight for system maintenance.

Did you know...

2011-01-19T10:58:00.002-06:00

...that you can print to a networked SHSU printer from your Windows laptop that is connected to SamNet? All you need is the Microsoft Internet Explorer browser. Follow the Wireless Printing tutorial to find out how!Contributed by Helpdesk Lead Worker, Ugo Onochie

Status of Refund Disbursement 1/14/11 @ 4:45PM

2011-01-14T16:42:00.000-06:00

SHSU has successfully disbursed its first round of refunds for the spring 2011 semester. Please check www.BearkatOne.com for fund availability. Additional disbursements will continue on Tuesday, January 18, 2011, since Monday, January 17th is a federal bank holiday.

Update on Status of Refund Disbursement

2011-01-14T09:40:00.001-06:00

University administrators have worked throughout the night to identify and correct the major issues with refund disbursement. Considerable progress has been made. Please monitor your student account as well as the university website for additional information as it becomes available. This issue has not affected your class schedule.

2011-01-13T16:40:00.002-06:00

Due to unanticipated processing issues, refund distribution for Spring 2011 is delayed. As more specific information becomes available, it will be posted on the SHSU home page under the “Campus Notices” section and SHSU social media sites.

Testing Outdoor Sirens Today

2011-01-12T12:19:00.001-06:00

Sam Houston State University is installing a new outdoor warning system today (January 12), which consists of 10 strategically placed sirens that will be used as an additional component to warn the university community in the event of an emergency. At least four of the sirens are being tested this afternoon.When you hear the sirens, please remember that this is only a test, and you should take no

Your Off-site E-mail Address is Needed

2011-01-12T08:25:00.002-06:00

Please verify that your off-site e-mail information is correct. This e-mail address will enable you to take advantage of new self-service tools such as resetting your password if you can't log in.Faculty and Staff: • Log into My Sam Portal (mysam.shsu.edu) and look for the "Manage My Profile" section on the right-side of the page. • Click the "Manage Off-site Contact Information"

SHSU Banner Teams Launch New Tools for Faculty, Staff and Students

2011-01-11T08:57:00.000-06:00

On December 6, 2010 SHSU Banner teams comprised of people from across campus launched the Banner Payroll module and new processes for managing SHSU computer accounts. This dramatically improved the way that payroll and account creations functions are performed at SHSU.Read more in IR Update

10-Minute Promise Ensures Rapid Response for Classroom and Lab Tech Support

2011-01-10T10:52:00.001-06:00

Information Resources (IR) and Distance Education & Learning Technologies for Academics (DELTA) have partnered to provide the 10-Minute Promise, a new level of service to support classroom instruction.Beginning in spring 2011, all technical support calls that occur during a class will be treated as top priority. For these calls, you have our shared promise that we will do our best to have a

Server Maintenance 1/7/11

2011-01-07T08:06:00.000-06:00

SHSU will be conducting bi-annual server maintenance beginning on Friday, January 7 at 6 p.m. All services including, but not limited to, Banner, SamWeb, Nell, SamMenu and My Sam Portal may be intermittently unavailable for a brief period.

DNS Changes Over Holiday Break

2010-12-21T14:58:00.008-06:00

As you may have read previously on this blog or in the June 2010 IR Update (page 15), our Systems Team will be making changes to our DNS Infrastructure over the holiday break. These changes will add additional redundancy, scalability and security to our DNS servers, and should be transparent to all managed Windows and Mac workstations.For those using unmanaged workstations on campus, you'll need

Power Outages Expected over Holidays

2010-12-20T11:15:00.003-06:00

As you may have read in Today At Sam, there will be scheduled power outages on campus over the winter break, particularly December 27-29, 2010.To protect your equipment, we ask that you please turn off your computers and printers before you leave for the holidays.Please don’t be alarmed if your computer has been turned on when you return in January. Some computers are set to automatically start

Emergency System Maintenance 12/15 @ 6pm

2010-12-15T15:53:00.002-06:00

Information Resources has been monitoring and diagnosing a problem with our administrative systems database. The problem is causing performance problems. We have determined that we need to bring the database down at 6pm tonight for some tests.This downtime will affect the following systems:SamMenu Nell menu SamWeb This should have no effect on Banner instances. We expect the tests to last no more

Campus Security Alert

2010-12-15T12:44:00.008-06:00

Warning of a potential incident at Newton Gresham Library. The library is being evacuated and you are instructed to avoid the area. Check SHSU website for instructions and updates as they occur.-----Update 1:20PMWARNING: A note was found at the Newton Gresham Library indicating a bomb was planted on the third floor of the building. The building has been evacuated and the police are examining the

Computing Systems Downtime 12/16/10

2010-12-14T08:01:00.002-06:00

The following services will be unavailable starting Thursday evening, December 16th, at 6pm for system maintenance and upgrades: Banner Self Service Banner INB The maintenance should be completed, and services restored, by 10pm December 16th. We appreciate your patience.

System Downtime 12/3/10

2010-11-30T08:42:00.002-06:00

The following services will be unavailable starting Friday evening, December 3rd at 10pm for system maintenance and upgrades: Nell SamMenu SamWeb Banner Self Service Banner INB My Sam PortalThe maintenance should be completed, and services restored, in time for Registration to open at 12pm, December 5th. We appreciate your patience.

Happy Thanksgiving

2010-11-23T07:46:00.004-06:00

There will be no classes on Wednesday, November 24, and the university, including the Helpdesk, will be closed on November 25 & 26 for the Thanksgiving holiday.Information Resources would like to wish everyone a very Happy Thanksgiving. We are thankful to be able to work with the many great people at this university.

Veterans Day

2010-11-11T08:20:00.003-06:00

Information Resources would like to thank all of those who have given their time to serve our country so that the rest of us may continue to enjoy the freedoms and comfort we expect.

System Maintenance 11/12/10 - UPDATED

2010-11-08T13:09:00.003-06:00

The following services will be unavailable starting Friday evening, November 12 at 6 p.m. for system maintenance and upgrades:NellSamMenuSamWebBanner Self ServiceBanner INB. There may also be a network service interruption of about 15 minutes at 6 p.m. that same evening.The maintenance should be completed, and services restored, by 12 a.m., November 13. We appreciate your patience.**UPDATE**Due

Jabber Server Restart

2010-11-03T14:47:00.003-05:00

The SHSU Jabber server will be restarted at 6pm on Friday, 11/5. Anyone logged in during the reboot will be disconnected. The outage should only last a few minutes.**UPDATE 11/4/10**Due to a server issue that occured unexpectedly last evening, the reboot for 11/5 is no longer necessary.

Administrative Systems Maintenance 10/22/2010

2010-10-18T12:47:00.001-05:00

The following services will be unavailable starting Friday evening, October 22nd at 6pm for system maintenance and upgrades:Nell SamMenu SamWeb Banner Self Service Banner INB The maintenance should be completed, and services restored, by 12:00AM, October 23rd. We appreciate your patience.

Public Service Announcement - Cyber Security

2010-10-12T07:47:00.004-05:00

Cyber Security Awareness sessions are scheduled for the the entire month of October. Please join us.Up this week: Laptop and Travel Preparation for faculty and staff on 10/12/10 at 4pm in Olson Auditorium (AB4, 220). Copyright Infringement for students on 10/13/10 at 2pm in Olson Auditorium (AB4, 220).

Cyber Security Awareness Month

2010-09-27T13:14:00.001-05:00

Cyber Security Awareness Month is coming up in October. Information Resources has scheduled several sessions pertaining to Cyber Security Awareness that we'd like to invite the SHSU community to attend. You'll find the calendar of events listed below. We hope to see you there!General Cyber SecurityKayla Stephenson, Information Resources – Client SupportThis session will be a general overview of

System Maintenance 9/17/10

2010-09-16T08:54:00.003-05:00

On Friday night beginning at 6pm, the Administrative Applications and Systems departments will perform our first major rollout of new ERP functionality. The four major functions that will be added are:Luminis mySam portal Single Sign-On Banner Student Admissions Banner Document Management Suite (BDMS) In order for this to happen, the following services will be unavailable during that

On-Demand Software Installation for Mac OS

2010-09-07T10:41:00.002-05:00

Hello Mac Enthusiasts,Additional software is now available for installation on managed SHSU Macintoshes by:Go to System PreferencesClick on Absolute Manage (or LANrev Agent for some)Click on Software UpdatesLast, click on the Show On-Demand Software.

System Maintenance 7/23/2010

2010-07-21T09:11:00.000-05:00

The following services will be unavailable starting Friday evening, July 23rd at 6 pm for system maintenance and upgrades:NellSamMenuSamWebBanner Financial AidThe maintenance should be completed, and services restored, by Saturday morning, July 24th. We appreciate your patience.

New Helpdesk Phone System

2010-07-15T08:10:00.003-05:00

As mentioned in the July IR Update, we have a new Helpdesk phone system as of Friday, July 9.The New Facts about Reaching the HelpdeskCall center software will be installed this month to allow better routing of your calls for help. You will start with a menu so that you can be routed to the appropriate Helpdesk technician. If no one is immediately available, you will be placed on hold until

Apple iOS4 & Microsoft Exchange Sync Issue

2010-07-06T08:25:00.004-05:00

Some have reported problems with syncing their Exchange email, contacts, and calendars with the new iOS 4 that was release recently for iPhone, iPod Touch, and iPad. If you happen to be experiencing this problem you can read more about it on The Microsoft Exchange Team Blog.

System Downtime 7/9/2010

2010-07-05T14:03:00.001-05:00

SamWeb, SamMenu, and the Nell menu will be unavailable from 6:00 PM to Midnight on Friday July 9th, 2010 for database maintenance

The Helpdesk Has Moved

2010-06-15T09:37:00.006-05:00

The Helpdesk is now located downstairs in AB1 145. You may access the Helpdesk through the double doors located on the South side of AB1.

Public Service Announcement - Peer-to-Peer Software

2010-06-04T15:21:00.002-05:00

Peer-to-peer (P2P) software allows for the sharing of files across the Internet between people that have the same software installed. Some examples of this type of software are: Limewire, Kazaa, and Bittorrent. There are many security issues with installing these sorts of programs.If the software is not installed or setup correctly you may be sharing files and information stored on your computer

Public Service Announcement - Phishing

2010-05-28T16:43:00.001-05:00

This video received Honorable Mention in the 2009 Computer Security Awareness Poster & Video Contest.

DNS Changes 5/28/2010

2010-05-28T08:17:00.000-05:00

Over the summer and fall semesters, our Systems Team will be making some changes to the DNS Infrastructure used on campus. These changes will add additional redundancy, scalability and security to our DNS servers, and should be transparent to all managed Windows and Mac workstations.For those using unmanaged workstations on campus, you'll need to change your DNS servers from 158.135.1.20 and

Major Updates

2010-05-21T16:20:00.003-05:00

As mentioned in our IR Update, Information Resources will be making some major changes during this weekend. Please look over each item below and contact the Helpdesk at x41950 if you have any questions or concerns. The changes should be completed, and services restored, by 11:59PM Sunday night, May 23rd. Personal Web SitesYour personal web site will be moved to your S drive. What does this

5/21-5/23 Downtime for Administrative Computing Systems

2010-05-19T07:59:00.003-05:00

During the weekend of May 21st, SHSU has scheduled a major upgrade for the Nell administrative computing system and a migration of personal web sites over to S: drives. During the maintenance, SamMenu, SamWeb, Nell, eCollege and Banner Financial Aid will be unavailable, as will any updates to SHSU websites. The outage will start on Friday, 5/21, at 6 p.m. It is anticipated that all systems will

Copier Data Security

2010-05-12T08:45:00.004-05:00

Many of you may have seen the CBS News report about copier machines retaining images of all documents scanned, copied, or faxed to them. To combat this very issue, SHSU has updated their contracts on leased equipment to include data confidentiality. Computer Services also works with the Property Office to ensure that all data is cleaned from copiers, fax machines, and computers before the

Secondary and Generic Accounts

2010-05-06T12:10:00.003-05:00

Please be aware that we do not create secondary profiles under your account, as that goes against are Acceptable Use Policy. We also no longer create generic accounts for multiple clients to use. These accounts are considered a security risk. Please overlook our Acceptable Use Policy for more information. Please contact the Helpdesk at 936-294-1950 if you have any questions or concerns.

Upcoming Town Hall Meetings

2010-05-04T11:16:00.003-05:00

There are 3 upcoming "town hall" meetings scheduled. Project leaders will present updates on the general progress of the Banner implementation, third-party applications, and the My Sam portal. Attendance is open to all faculty and staff and interested students. • Tuesday, May 11th, 10:00-11:00am, CHSS 110• Wednesday, May 12th, 10:00-11:00am, LSC 320• Thursday, May 13th, 10:00-11:00am, LDB

System Maintenance 04/30/10 @ 6PM

2010-04-30T13:56:00.002-05:00

The following systems will be unavailable starting Friday evening, April 30th at 6 PM for system maintenance.NellSamMenuSamWebFinancial AidThe maintenance should be completed, and services restored, by 7 PM Friday, April 30th. We appreciate your patience.

Phishing Email #4,567,321

2010-04-26T07:57:00.003-05:00

If you have received the following email, please delete it without response. It is an email phishing attempt to get your username and password for your account to then be used to send spam. If you have responded with your username and password your account will be disabled until you reset your password.From: SHSU.EDU HELP DESK ["helpdesk."@shsu.edu]Sent: Monday, April 26, 2010 2:05 AMTo: Riley,

Faulty McAfee Update

2010-04-21T14:14:00.002-05:00

We have recently heard about a faulty McAfee update released this morning. You can read more about the issue on the Engadget website. If your laptop has experienced any issues, please place a workorder through SamWeb.

System Maintenance 04/23/10 @ 6PM

2010-04-20T11:09:00.000-05:00

The following services will be unavailable starting Friday evening, April 23rd at 6 pm for system maintenance: NellSamMenuSamWebFinancial Aid The maintenance should be completed, and services restored, by 11 pm Friday, April 23rd. We appreciate your patience.

Personal Websites

2010-04-15T15:46:00.003-05:00

As mentioned in our April 2010 IR Update, we will be changing how you create and update your personal website. Here is the announcement:Personal Web Sites: Migrating to Your S: DriveIn the past, having an SHSU web site has required you to either use SSH into UNX1 or map to your U: drive to add content to your web pages. It's going to be easier very soon for your personal web page! After the

Alumni Accounts

2010-04-13T11:32:00.003-05:00

Information Resources will no longer process any new Alumni account requests. Any existing Alumni accounts will be removed from the system starting Summer 2010. We will be sending out emails to current Alumni email accounts to notify any Alumni of the change. Please contact the Helpdesk at 936.294.1950 with any questions or concerns.

System Maintenance 03/12/10 @ 6PM

2010-03-10T16:10:00.004-06:00

While you enjoy the first weekend of Spring Break, the Information Resources Department will be performing maintenance in the data center starting at 6 p.m. on Friday, March 12th. All systems should be back up by 7 a.m. Monday, March 15th.The following services will be unavailable while the expansion is being completed:Administrative Systems such as Nell, SamMenu, SamWeb, Financial Aid,Network

Outlook Personal Folders (PST files)

2010-03-05T13:31:00.001-06:00

As mentioned in the last couple of IR updates, Microsoft has determined that the use of networked PST folders within Outlook is causing slow response times for our S drive and profile servers. If you currently have any PST files stored on your S drive, you will be contacted by Helpdesk technician or supervisor to assist in the removal of these files. Alternatively, feel free to call the Helpdesk

System Maintenance 2/26/2010 @ 6PM

2010-02-24T13:39:00.000-06:00

A number of the SHSU administrative computing systems (including SamMenu, Nell, SamWeb, Financial Aid) will be unavailable Friday evening, February 26th starting at 6pm for system maintenance. The maintenance should be completed, and services restored, by 9pm. We appreciate your patience.

System Maintenance 2/12/2010

2010-02-09T11:58:00.000-06:00

A number of the SHSU administrative computing systems (including SamMenu, Nell, SamWeb, Financial Aid) will be unavailable Friday evening, February 12th starting at 6 pm for system maintenance and should be completed by 9 pm. We appreciate your patience.

Microsoft Injunction

2010-01-29T09:04:00.003-06:00

Microsoft Corporation lost a legal suit resulting in an injunction against their Word 2003 and 2007 products regarding the use of custom-XML editing abilities. The SHSU campus is not immediately affected by this injunction, although we will be updating the installed versions across campus to comply.If you do not know what custom-XML editing does for Word 2007, you are likely not affected by this

Banner Financial Aid Maintenance 1/29/10

2010-01-29T08:56:00.000-06:00

Banner Financial Aid will be unavailable for system maintenance beginning at 6:00 pm on Friday, January 29, 2010. We estimate that this will take approximately 5-6 hours. We appreciate your patience.

Internet Explorer Update 1/21/2010

2010-01-21T12:44:00.003-06:00

Internet Explorer users,In response to the recent public disclosure of several vulnerabilities in Internet Explorer, Microsoft has released an update. See the Microsoft Security Bulletin and Microsoft Security Response Center web pages for further information. We have released this update to campus. The update will install and your PC will reboot to apply the patch tonight. Please ensure that you

Brief System Downtime 1/15/2010 @ 6pm

2010-01-13T12:11:00.001-06:00

The SHSU computing systems and telephones will be down briefly on Friday evening at 6 pm. This outage is needed to strengthen the campus information security system with firewall upgrades.

Outlook PST Files

2009-12-17T16:57:00.012-06:00

You may have noticed over the last half of the Fall '09 semester that your account may have taken an unusual amount of time to log in at times. After extensive troubleshooting by our System Administrators and Microsoft, we believe we have identified a significant factor, if not the cause, of the performance problems we have been experiencing. The performance issues appear to be related to Outlook

Did you know? -- Mail Merge Edition

2009-12-09T16:20:00.003-06:00

If you need to create mailing labels for department mailings you can use Microsoft Word 2007 and FileZilla to get the job done. Just follow the guides below to learn how to create and mail merge mailing labels:Creating a List Mail Merging your file in Microsoft WordMany other helpful guides are available in our Technology Tutorials.

SPSS 15

2009-11-09T16:19:00.002-06:00

We now have the new license keys for SPSS that will require reinstallation of SPSS on your laptop (University-owned or personal). In order to continue using SPSS on your laptop, you will need to place a work order through SamWeb requesting the re-installation of the software. Please specify whether it is for a personal or a school issued computer. If it is a personal computer, a CD will be

DELTA

2009-10-23T16:54:00.006-05:00

As previously stated in the September IR update, technical support for Blackboard, eCollege and ITV equipment now falls under the DELTA (Distance Education and Learning Technologies for Academics) division. You may use any of the following methods to contact them:Email: delta@shsu.eduPhone: x42780

System Downtime

2009-10-16T13:17:00.002-05:00

A number of the SHSU administrative computing systems (including SamMenu, Nell, SamWeb) will be unavailable this evening, October 16th starting at 6 pm as we continue upgrading the servers.

QVT

2009-10-08T16:18:00.003-05:00

As previously mentioned in our March 2009 update, there were some concerns with the use of unencrypted passwords when accessing Nell. Our first step was to remove CRT and direct all users to SecureCRT. Now we are ready to remove QVT which also makes use of unencrypted passwords. Therefore as of Oct 9th, QVT will no longer be available. You will need to begin using SecureCRT to access Nell

Nell Downtime 10/02/2009

2009-10-02T08:47:00.001-05:00

Friday, October 2nd, after 6pm we will bringing the NELL system down toperform hardware upgrades. We do not have a time line on how long thesystem will be unavailable but will send notification out as soon as it isback online.Thank you,Computer Services Systems Team

FTP Access from Off Campus

2009-09-25T15:31:00.003-05:00

This evening at 6PM, we will be disabling FTP access to UNX1 (www.shsu.edu) from off-campus. This change is being implemented due to security concerns. As an alternate solution, you can still connect with SecureFTP using FileZilla or preferred SFTP client. This will NOT affect on-campus FTP access.

FileZilla FTP Software

2009-09-18T15:57:00.003-05:00

As previously stated in the August IR update, we have done away with the old FTP software, WS_FTP, and replaced it with the new FileZilla 3.2.3.1. FileZilla has been deployed to all computers on our domain except for the computer labs. Those users wishing to install the software can do so by following the instructions below.Install Instructions:*Click on Start, then Control Panel.*Click on Add/

SHSU's Dial-In Support

2009-09-01T16:47:00.004-05:00

Just a reminder that SHSU's dial-in support has come to an end effective today, Sept 1st. Below is an excerpt from August IR Update:Reach Out and Touch Faster The campus modem bank life is coming to an end. If you have been using SHSU's dial-in as your access method to reach the Internet from off-campus, you have probably become increasingly frustrated with the slow response times. With ever

Voice Mailbox PIN

2009-08-28T16:52:00.006-05:00

Resetting Your Voice Mail PINIf you are having trouble accessing your Voice Mail with your current PIN or if you don’t know your PIN, a simple reset will resolve the issue. Follow the steps below to reset your Voice Mail PIN:Resetting Your Voice Mail PIN:1. Open your SHSU Exchange mail through Internet Explorer. *2. Click Options in the top right3. Click the Voice Mail tab located in the left

Self Service Banner

2009-08-25T15:17:00.005-05:00

Did you know that you can now use your preferred login credentials to access your Financial Aid information on the new Banner system? Just simply go to SamWeb and log in using your username and password. Select Financial Aid from the Menu, then go Self Service Banner. You will immediately be logged into the Banner System. It's that easy!!NOTE: You will need to wait 24 hours after creation

Password Expiration Time Decreasing

2009-08-19T11:42:00.000-05:00

If you read our IR Update that is sent out to all Faculty and Staff at the beginning of each month, you will have noticed in the August 2009 edition that we will be changing the length of time for password expiration from 1 year to 180 days (6 months). Here is an excerpt from the IR Update: PINs and Passwords Passwords: The campus expiration for passwords has been 365 days for Windows and

Residence Hall Network

2009-08-17T08:00:00.001-05:00

Residence halls open for occupancy starting Thursday, August 20th. One of the first things you will need to do after moving in is register your computer onto the SHSU network. Each dorm has at least one port per student. All residents in Bearkat Village, Sam Houston Village, and Raven Village, will plug into the back of the phone that is provided. Follow this guide to make sure you are plugged

Network Software Deployments

2009-08-14T16:29:00.013-05:00

This evening beginning at 6:00pm, we are deploying the following software to all computers on our domain. In order to ensure that everyone receives the updates in a timely manner and ensure a smoother install, we would like to remind everyone to log off their computer. Please do NOT turn it off. *Sun Microsystems JRE 1.6.0.15*Mozilla Firefox 3.0.13*Adobe Acrobat Pro 9.1.3*Adobe Shockwave

Comments

2009-08-11T10:55:00.002-05:00

We have disabled comments within this announcement framework. We want to keep this as just a spot to provide information throughout the month. However, we'd like to keep the "real" back/forth work order communications solely within the SamWeb Work Order system. That procedure will ensure that records are kept within the Call Logs and WO's which present a complete picture of what's happening.

Degree Audit Reporting System (DARS)

2009-08-07T09:16:00.010-05:00

UPDATE: In order to run DARSweb, you must now use Mozilla Firefox or Internet Explorer 8.If you're on campus and using a university-owned computer, your current option is to use Mozilla Firefox. You can access Firefox by following these instructions:For Windows users:1. Start > All Programs > SHSU Programs > Browser(s)> Mozilla Firefox > Mozilla FirefoxFor Mac users:1. Macintosh HD >

Gearing up for Fall 2009

2009-08-04T07:42:00.003-05:00

We are only 3 weeks away from the new Fall semester. Now’s the perfect time to make sure you have everything up to date and ready for the new year. Below are a few reminders and tips that will make the transition into the new academic year go as smoothly as possible. S Drive QuotaFirst, we would like to remind everyone of the S drive quotas. The quota set for Faculty/Staff is 1 GB while the

Temporary Helpdesk Station - UPDATE

2009-08-03T08:48:00.002-05:00

We have moved all of our assistants back up to our normal location, AB1, room 208. We now have some lighting and the floor has been cleared to allow traffic back through the area. Please still be careful as there is furniture in the hallway while they complete the renovations.

Temporary Helpdesk Station

2009-07-27T09:15:00.003-05:00

We have set up a temporary station in the AB1, first floor, hallway due to remodeling that is progress outside of our office. Please look for the station set up on the Smith-Hutson side of the hallway.

Redundant GigaMAN

2009-07-22T09:09:00.010-05:00

As you may be aware, we've had a few Internet outages these past few months due to cut fiber. Please be aware that we are working on implementing a redundant GigaMAN which facilitates our connectivity to the Internet. Our initial changeover date was set for October 2009. Since then, we have moved up the date to August 25th! Please note that we may experience slight outages during the

Scheduled Maintenance

2009-07-21T09:34:00.002-05:00

Friday night, July 24th, the UCS-Systems department will be replacing a switch. This will cause computer and telephone outages for the following locations: Bank of America, Farrington, Estill, Evans, Thomason, AB2, Sam Houston Museum, Walker Education Center, Marks Administration, Dan Rather, CHSS, and Sam South.This switchover will also impact all analog gateways which means fax machines, credit

Removal of Old Software Shortcuts

2009-05-28T13:23:00.010-05:00

This weekend Computer Services will be removing shortcuts of obsolete software located on user profiles. The purpose of this process is to help decrease the size of user profiles that have become very large which can eventually lead to profile corruption and increased log in times. We are not removing any software for which we don't have a newer version already available on our network. Below

SamNet Wireless

2009-05-27T07:58:00.006-05:00

SamNet WirelessSHSU Computer Services has completed the initial conversion of the new SamNet wireless service. This conversion was implemented to increase your wireless coverage throughout the campus and to maintain SHSU data security and integrity while it is being accessed wirelessly.SO how can you get connected to SamNet? Just follow these simple steps:1.) Connect to the wireless network (or

REMINDER: Server Room Maintenance 5/23

2009-05-21T10:54:00.003-05:00

As mentioned in the IR Update this month, we will be performing maintenance in our Server Room. Please see the article from this month's IR Update below.Semester BreakAs we mention each month in the Update, the weekend after graduation is set aside for major maintenance for the information technology infrastructure. Outages may occur from Friday, 5/22, at 6 p.m. till Memorial Day, 5/25, at 8

Microsoft Silverlight

2009-05-21T10:41:00.004-05:00

Computer Services will be deploying Microsoft Silverlight beginning Thursday, May 28th. MS Silverlight will allow you to view videos of this type.You can obtain more information by visiting the following site: http://silverlight.net/.

Changes - Administrative Access & Computer Account Security

2009-05-20T16:25:00.013-05:00

Please take notice of a couple of changes that have been made regarding temporary administrative access requests and computer account security. This information has also been posted as notices in Nell and SamMenu.Temporary Administrative Access Policy Change:If you require temporary administrative access to install software on to an SHSU computer, please ask your department chair for his/her

Need Help? Check out our Technology Tutorials

2009-03-25T11:04:00.005-05:00

Have you ever wondered if you could forward your e-mail to your Hotmail or Gmail account? Or how to get started with your new SHSU account? Or better yet, how can you put your class roster in Excel for gradebooks? If you neeed help in any of these topics, we invite you to take a quick look at them now at www.shsu.edu/guides! If you have any ideas for any new topics, please let us know. We are

Did You Know? Faculty/Staff S Drive Quotas

2009-03-24T16:56:00.008-05:00